12joker Privacy Policy
This document explains how 12joker collects, uses, stores and protects the personal information of Malaysian users. Please read it carefully to understand your rights and our commitment to data privacy.
Effective date: 1 January 2026. This version supersedes all previous versions.
Information We Collect
12joker collects several categories of information in order to provide a secure, efficient and personalised service for Malaysian users. The types of information collected are as follows:
Account Information
Upon registration, you are required to provide a username, email address, password and date of birth. This information is used to verify your identity, manage your account and ensure that only eligible users (aged 18 and above) can access the platform.
Device & Browser Information
We collect technical data such as device type, operating system, web browser type, IP address and screen resolution. This data is used to optimise how the platform displays on your device and to detect any unusual activity.
Payment Information
All financial transactions are processed in Malaysian Ringgit (RM). We retain transaction records including deposit and withdrawal amounts, payment methods used (such as FPX or TNG eWallet) and transaction dates. Full card numbers or bank account details are not stored by 12joker — payment processing is handled by authorised third-party payment providers.
Purpose of Information Use & Cookies
How We Use Your Data
The information collected is used for the following purposes:
- To manage and verify user accounts and process deposit and withdrawal transactions in RM.
- To provide effective customer support when you reach out to our team.
- To maintain platform security by detecting suspicious activity or attempted fraud.
- To comply with applicable legal and regulatory requirements in Malaysia.
- To improve the user experience based on usage patterns and feedback.
Cookies & Tracking
12joker uses cookies to store login session preferences, remember language settings and analyse traffic patterns in aggregate. Analytical cookies are used to understand how users interact with the platform without identifying individuals personally. You can control or disable cookies through your browser settings, though this may affect certain platform functions.
Data Storage, Security & Sharing
Storage & Security
User personal data is stored on servers protected by SSL encryption and strict access controls. 12joker implements appropriate technical and organisational security measures to protect data against unauthorised access, disclosure, alteration or destruction. User passwords are stored in encrypted form and are unreadable even to internal staff.
Account and transaction records are retained for as long as required to meet legal and financial regulatory obligations. Once the retention period expires, data will be securely deleted or anonymised.
Third-Party Sharing
12joker does not sell, rent, or share users' personal information with third parties for marketing purposes. Data sharing only occurs under limited circumstances: (a) with authorised payment service providers that process MYR transactions; (b) with technical service providers that assist in operating the platform; and (c) when required by law or a valid court order. All third parties involved are bound by strict confidentiality agreements.
User Rights Over Personal Data
As a 12joker user residing in Malaysia, you have the following rights regarding your personal data:
Access Rights
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email and will be processed within a reasonable timeframe.
Right to Rectification
If you find any inaccurate or outdated personal information in your account, you can update it through your profile settings or by contacting our support team.
Right to Deletion
You may request the closure of your account and deletion of your personal data. Please note that financial transaction records may need to be retained for a specified period to comply with Malaysian financial laws. Data linked to active fraud investigations cannot be deleted until those investigations are concluded.
Policy Updates & How to Contact Us
Privacy Policy Updates
12joker reserves the right to amend this Privacy Policy from time to time in line with changes in legislation, business requirements or current industry practices. Users will be notified of any material changes via a notice published on the official website before those changes take effect. Continued use of the platform after the effective date of any changes shall be deemed acceptance of the updated policy.
We encourage you to revisit this page periodically to stay informed about how we handle your personal information.
Contact the Data Protection Team
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 12joker, please contact us via email: [email protected]. Please include your account username and a detailed description of your request. We are committed to responding within a reasonable timeframe.
For general questions about how to use the platform or for technical issues, please refer to the FAQ section containing detailed information for Malaysian users. This Privacy Policy is governed by Malaysian law, including the Personal Data Protection Act 2010 (PDPA).
Your Data Is Protected, Your Platform Awaits
With a full commitment to data privacy and security, 12joker is ready to be your go-to entertainment and Sports Betting platform in Malaysia.